Refund policy
Last updated: 6 September 2026
At Tritan BP Ltd we want you to be happy with what you have ordered. If it is not right, you can send it back. No forms to fill in, no authorisation number to chase, and no restocking fee.
1. Our 30-day returns promise
You have 30 days from the day your order is delivered to change your mind.
- Items must be unopened and in their original packaging, in resaleable condition.
- No restocking fee. You get the full price of the goods back.
- No return authorisation number needed. Just email us and send it back.
- You pay the return postage. Your original delivery was free, so nothing is deducted for that.
This 30-day promise is something we offer on top of your legal rights, not instead of them. Your statutory rights are set out below and are unaffected.
2. Your statutory right to cancel (14 days)
Separately from the promise above, the Consumer Contracts Regulations 2013 give you a legal right to cancel most online orders within 14 days of receiving your goods, and a further 14 days to send them back after telling us.
That right applies whether or not you have opened the packaging. You are entitled to handle the goods as you reasonably would in a shop, to check their nature and condition. We may reduce your refund only if the goods have been handled beyond that.
To cancel, simply tell us in writing at support@tritanbp.co.uk within the 14 days. You do not need to give a reason.
3. How to return something
- Email support@tritanbp.co.uk with your order number and what you are sending back.
- We will reply with the return address within one working day.
- Send the items back. We recommend a tracked and insured service, as we cannot be responsible for items lost or damaged on their way to us.
4. What we cannot take back
Unless the item is faulty, incorrect, or damaged on arrival, we cannot accept returns of:
- Items that have been installed, cut, painted or otherwise altered.
- Goods made or finished to your own specification.
- Items returned without their original packaging.
5. Damaged or faulty items
If your order arrives damaged, tell us within 48 hours of delivery and send us your order number, clear photographs of the damage, and photographs of the outer packaging.
If an item is faulty at any point, contact us with your order number and photographs. In either case we will arrange a replacement or a full refund and we pay the return postage.
Nothing in this policy affects your rights under the Consumer Rights Act 2015 if goods are faulty, not as described, or not fit for purpose.
6. Incorrect items
If you receive something you did not order, let us know within 7 days of delivery. We will arrange a replacement or refund at no cost to you.
7. Pre-orders
Pre-order items are charged when you place the order. You can cancel at any time before dispatch for a full refund. Once the order has been dispatched, the 30-day promise and your statutory rights above apply as normal.
8. Refunds
- Refunds go back to your original payment method.
- We process refunds within 5 working days of receiving and checking the returned goods, and always within the statutory 14 days where the cancellation right applies.
- Nothing is deducted for the original delivery, because delivery was free.
9. Trade and business customers
Consumer protections under UK law do not apply to business purchases. Returns from trade or business customers are accepted at our discretion and may be subject to different terms. Please contact us directly.
Company information
Tritan BP Ltd
3-4 Parkway Link, Kettlebridge Road, Sheffield S9 3AJ
Registered office: 39 Cardiff Road, Llandaff, Cardiff CF5 2DP
Registered in England & Wales, company no. 16185738 · VAT no. GB485 0734 73
Email: support@tritanbp.co.uk
Phone: 01274 051363
WhatsApp: 07441 920001