Terms and Conditions
Tritan BP Ltd – Terms & Conditions of Sale
Effective Date: 12 April 2025
These Terms and Conditions apply to all orders placed with Tritan BP Ltd (“we”, “us”, or “our”) whether made via our website, by phone, email, or any other method. By placing an order, you confirm your acceptance of these Terms and Conditions.
1. Orders & Payment
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All prices shown exclude VAT unless stated otherwise.
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Orders must be paid in full at the time of purchase.
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We reserve the right to cancel or reject any order at our discretion.
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Orders are subject to availability. If an item is unavailable, we will offer a full refund or alternative.
2. Product Descriptions
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While we aim for accuracy, all product details, descriptions, and prices on our website or sales materials may be subject to correction without notice.
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We recommend ordering a sample before purchasing to verify colour and suitability, as colour variations may occur due to screen settings or batch production.
3. Delivery
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Delivery dates provided are estimates and not guaranteed.
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Delivery is made to kerbside unless otherwise arranged.
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Customers are responsible for offloading goods and inspecting for visible damage upon arrival.
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Risk of loss or damage passes to you upon delivery.
4. Damaged or Faulty Goods
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Please inspect deliveries within 24 hours. If goods arrive damaged, take photos and report it to us immediately.
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If hidden damage is discovered, you must report it within 2 working days.
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Failure to notify us in time may result in claim rejection.
5. Returns Policy
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Standard (non-custom) products may be returned within 30 days of delivery.
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Products must be unused, in original packaging, and in resalable condition.
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A 15% restocking fee applies to all authorised returns.
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Return shipping is the customer’s responsibility.
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A return authorisation (RMA) must be obtained from us before returning any items.
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Items returned without an RMA may be refused and returned to sender.
6. Cancellations
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Orders may only be cancelled before dispatch.
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Custom or made-to-order items cannot be cancelled or returned once production has started.
7. Limitation of Liability
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To the extent permitted by law, our liability is limited to the value of the goods purchased.
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We are not liable for indirect or consequential losses, including loss of profit, business interruption, or reputation damage.
8. Governing Law
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These Terms are governed by the laws of England and Wales.
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Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact
For returns, warranty claims, or other questions:
Mailing Address:
Tritan BP Ltd
39 Cardiff Road
Llandaff, Cardiff
South Glamorgan, Wales, CF5 2DP
(Not Open To The Public - Please call for assistance.)
📧 support@tritanbp.co.uk
📞 +44 (0)1274 051363